About Us

Kiteworld is completely dedicated to your total satisfaction. We are one of the UK's longest established and largest suppliers of kites and kite related equipment and our team have all been involved in the kite industry for in excess of 25 years. We are a UK company based in Clacton On Sea, Essex.

It is our policy not to release your personal information to third parties without your prior permission

If you have any suggestions or comments please email us at webmaster@kiteworld.co.uk

Site text and images are copyright and the property of Kiteworld

This web site is owned and operated by Kiteworld Ltd who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
Kiteworld Ltd
Clacton On Sea Essex CO16 9EP United Kingdom
Phone: 01255 860041
Email: sales@kiteworld.co.uk
VAT Registration Number 188 627 555


Company number: 04411047

Making A Purchase

UK Customers
Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order
We accept credit/debit card payment and Paypal using SagePay secure online payment facility and payment will be processed by SagePay at the time you place the order.

Please note if paying by Paypal Express and you require delivery to an alternate address you will need to change your address on the Paypal screen to the new address.

International Customers
Important Information Please Read Fully
We welcome International orders. We charge delivery postage and packing at actual cost and to avoid delay in despatch we will charge the cost of delivery to your account up to a maximum of £25.00 without contacting you first
NOTE YOU DO NOT PAY THIS SHIPPING COST AT THE CHECKOUT. WE WILL ADD IT AFTER YOU HAVE PLACED YOUR ORDER.
If the postage and packing charge is higher than £25.00 we will contact you by e mail for your authorisation before adding the charge to your account. If you consider the charge too expensive you may completely cancel the order and we will refund any payment already made for goods
As an example if we calculate a postage and packing charge to be £6.50, we will add this as an additional charge to your order via SagePay

INTERNATIONAL CUSTOMERS PAYING BY PAYPAL....WE ACCEPT PAYPAL PAYMENTS FROM INTERNATIONAL CUSTOMERS BUT WE CANNOT ADD THE SHIPPING CHARGE TO THE PAYMENT FOR THE GOODS ORDERED, WE WILL E MAIL WITH SHIPPING COST AND YOU WILL THEN NEED TO SEND THIS BY PAYPAL TO sales@kiteworld.co.uk
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling

UK mainland carriage and packing charge for orders up to £99.99 is £3.95, by Royal Mail Post (smaller items) or via a courier service (larger / longer items). Or £8.99 by next working day Courier / Royal Mail Special Delivery on a next working day service. (Orders placed before 2pm)

All orders over £100 will be sent to your UK mainland delivery address FREE OF CHARGE, If you have specific delivery requirements, e.g urgent next day or Saturday then please e.mail us, or choose the next working day option at £8.99

Please note we are unable to offer a next working day delivery service to the following areas: Highlands & Islands of Scotland. Post Codes: IV, HS KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-41, PH49-50, ZE.
Northern Ireland, Isle Of Man & Isles Of Silly. Post Codes: BT, IM, TR21-25. Please choose our standard delivery option at checkout.
Your delivery may require a signiture on arrival therefore please do not request that items are left in sheds, bins, porches etc.

Important Note
UK Offshore customers (N.Ireland, Channel Islands, Isle of Man and Scottish Islands), any item that may be sent by regular mail will be at the same delivery charge as a mainland order, however for oversized items, e.g kite buggies and boards, power kites, kites over 61 cm in length when packed, we will contact you before shipping to advise delivery options and costs.


International Customers
Important Information Please Read Fully
ALL INTERNATIONAL ORDERS, INCLUDING ALL EUROPEAN COUNTRIES WILL BE CHARGED SHIPPING, WHATEVER THE COST OF THE ITEM. (EVEN ORDERS OVER £100). NOTE THIS WILL BE CHARGED BY US AFTER YOU HAVE PLACED YOUR ORDER. IT IS NOT INCLUDED IN THE TOTAL YOU PAY AT THE CHECKOUT.
IF IN ANY DOUBT PLEASE EMAIL US FIRST TO GET A QUOTE

We welcome International orders. We charge delivery postage and packing at actual cost and to avoid delay in despatch we will charge the cost of delivery to your account up to a maximum of £25.00 without contacting you first.
If the postage and packing charge is higher than £25.00 we will contact you by e mail for your authorisation before adding the charge to your account. If you consider the charge too expensive you may completely cancel the order and we will refund any payment for goods already made.
As an example if we calculate a postage and packing charge to be £6.50, we will add this as an additional charge to your order via the Sage Pay online payment service provider when we ship your order.

Delivery Schedule

Assuming the items ordered are in stock we will normally despatch your order to you within 2 to 3 working days, if there is going to be a delay with despatch in excess of 14 days we will attempt to contact you by e.mail.
(Please note: This means that we normally despatch the order from the warehouse within 2 to 3 working days, the time in transit to your address is in addition to this time).

Please note that Royal Mail is not a 'time guaranteed service' and can take up to approx 14 days to arrive (although it is usually around 2 to 3 days from date of posting) So if buying for a gift please bear this in mind

PLEASE NOTE......
Due to very high demand certain popular items can sometimes be on longer delivery times dependant on time of year etc, if there is going to be an excessive delay we will keep you informed. We have extensive forward ordering of items we believe to be in high demand and always try and keep this delay to the minimum.


You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Back Orders

Should any item not be available at the time of despatch we will ship all items available at that time. Any items not actually shipped will be refunded. Please re-order items not in stock, we do not hold personal details to enable back ordering

Tax Charges

For orders made from the UK or the European Union or are destined for delivery within the European union prices include UK VAT at 20.0%
Orders placed in non EU countries and destined for delivery outside the EU are VAT exempt but it is your responsibility to click the exempt button to deduct the VAT,
You will be responsible for any duties or taxes that may be due in your country of import, we cannot advise on how much this would be and if in doubt you should contact your national Customs.

We cannot deliver VAT free to UK or EU addresses even if the order is placed outside the EU. If you check the box to exclude VAT on an order destined for delivery to an EU address (whether in error or deliberately) we will automatically charge the VAT element to your account before despatch

Credit Card Security

All online payments are processed securely by SagePay or PayPal

Guarantee

All of our products are covered by the standard manufacturers guarantee which will depend on the product concerned. In addition, for your peace of mind, we will offer you our Kiteworld Peace of Mind Warranty, whereby if you return the product to us in an unopened original condition with all original packaging within 7 working days of the receipt of your order, we will refund the cost of the goods to your account LESS any carriage charges relating to delivery to you or return to us. Please contact us either by e mail or phone/fax PRIOR to despatching goods back to us
This does not effect your statutory rights.
All Product Guarantees are valid for UK sales only.

IMPORTANT: Kites and Flying lines are breakable and we will not exchange or refund on kites or line that in our opinion have been missused or suffered accidental damage, e.g the kite has been flown in winds in excess of its designed maximum, or the kite has been crashed. Remember we have all at some time crashed kites and broken components, but in the majority of cases its simple and inexpensive to repair the damage and fly again. Please check weather forecasts before going out to fly.

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01255 860041 (International +44 01255 860041) between 10 am and 4.00 pm Monday to Friday inclusive, our office is not open at weekends or public holidays, or write to us at Clacton On Sea Essex CO16 9EP United Kingdom

Privacy Policy

PRIVACY POLICY
Kiteworld is committed to safeguarding the privacy of our customers while providing the highest possible quality of service. We only use the information that we collect about you lawfully, in accordance with the Data Protection Act 1998, and will not pass on any customer information to third parties other than for delivery purposes. In accordance with the Privacy & Electronic Communications Act passed into law 11 Dec 03 we do not send random marketing emails to personal email addresses (spam).
Cookies are used on our site (as they are on any other shopping site). They are needed to allow us to keep track of the contents of your shopping cart. Without this our store simply would not work.
You have the option at checkout to subscribe to our e-mail newsletter from which we inform our customers about latest products and special offers. You can unsubscribe from this mailing list at any time.

General Data Protection Regulation (GDPR)
In accordance with GDPR as of the 25th May 2018 we have added the following details to our privacy statement:
GDPR compliance means Kiteworld uses a secure https website. We collect your data (name address etc) only with your consent and keep your data safe.
We retain information such as transaction information for internal financial accounting purposes. It is a legal requirement to retain this information for a period of 6 years.
When you agree to our Terms & Conditions at checkout you will be giving us consent to use your data to fulfill your order.
Kiteworld do not disclose customer information to third parties other than when order details are processed as part of the order fulfillment. In this case, the third party (Our Couriers or Royal Mail) will not disclose any of the details to any other third party.

What information do we collect about you
We collect information about you (name, address, e-mail and phone number) when you place an order for products. We also collect information if you voluntarily sign up to receive our newsletter e-mail, provide product reviews or participate in a Kiteworld competition.
Website usage information is collected using cookies.

Marketing

We would like to send you occasional information about our products and offers. If you sign up for our newsletter you will be giving us consent to use your data for this purpose.
If you have consented to receive marketing, you may opt out at a later date.
You have a right at any time to stop us from contacting you for marketing purposes
If you no longer wish to be contacted for marketing purposes, please contact us by email sales@kiteworld.co.uk or phone 01255 860041

Access to your information and correction
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email us at sales@kiteworld.co.uk
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

Cookies
Cookies are text files placed on your computer to collect standard internet log information and visitor behavior information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.

Other Websites
Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Changes to our privacy policy.
We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 22nd May 2018.

Returns Policy

Kiteworld must be notified of all returns before despatch is made.Please note that it is your responsibility to ensure that goods are insured against loss or damage in transit therefore we strongly recommend only sending returns using a trackable service such as recorded mail.
Refunds/exchanges can only be made if the goods are returned in an 'as supplied' new and unused condition.
This does not affect your statutory rights
Your rights to return goods are protected under the UK Consumer Contracts Regulations.

You are entitled to cancel your order within 14 days and return the goods within a further 14 days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

Remittance Terms

Payment is required in full before despatch of goods from our warehouse, Our online payment service provider, SagePay will take your payment at the time you place the order if paying by debit or credit card or PayPal.

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