 | Terms And Conditions |  |
| About Us Kiteworld is completely dedicated to your total satisfaction. We are one of the UK's largest suppliers of kites and kite related equipment and our team have all been involved in the kite industry for in excess of 17 years Kiteworld also has a conventional style 'High Street' store, carrying a selection of the product lines offered in the online catalogue. Opening hours are variable so please check before travellingIf you wish to purchase any of the items displayed in our 'Online Store' at our High Street shop, please contact us first to enable us to ensure that the items are available for your collection since we ship all online orders from a separate facility. Please note that some offers are available for online purchase onlyOur Store Address is:Kiteworld40 High StreetClacton On SeaEssexCO15 1UQPhone: 0870 4014059e-mail: sales@kiteworld.co.ukIt is our policy not to release your personal information to third parties without your prior permissionIf you have any suggestions or comments please email us at webmaster@kiteworld.co.ukSite text and images are copyright and the property of Kiteworld |
| Making A PurchaseUK CustomersMaking a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the orderWe accept credit/debit card payment using Protx secure online payment facility and payment will be processed by Protx at the time you place the orderInternational Customers Important Information Please Read FullyWe welcome International orders. We charge delivery postage and packing at actual cost and to avoid delay in despatch we will charge the cost of delivery to your account up to a maximum of £20.00 without contacting you first. If the postage and packing charge is higher than £20.00 we will contact you by e mail for your authorisation before adding the charge to your account. If you consider the charge too expensive you may completely cancel the orderAs an example if we calculate a postage and packing charge to be £6.50, we will add this as an additional charge to your order via Protx. |
| Shipping And Handling All orders over £100 will be sent to your UK mainland delivery address FREE OF CHARGE, If you have specific delivery requirements, e.g urgent next day or Saturday then please e.mail usUK mainland carriage and packing charge for orders under £8.50 is £1.95, For orders £8.50 to £99.99 it's £3.95 by Royal Mail First Class Recorded Post or £5.95 by UPS Courier/Royal Mail Special Delivery UK Offshore customers (N.Ireland, Channel Islands, Isle of Man and Scottish Islands), any item that may be sent by regular mail will be at the same delivery charge as a mainland order, however for oversized items and next day services we will contact you to advise delivery options and costs.Orders are usually despached on a 'signiture on delivery' service by Royal Mail 1st Class Recorded Service (on orders up to £8.50). Orders over £8.50 by Royal Mail Recorded, Royal Mail Special Delivery or UPS Courier dependant on the items ordered. All delivery's require a signiture therefore please do not request that items are left in sheds etc.International Customers Important Information Please Read FullyWe welcome International orders. We charge delivery postage and packing at actual cost and to avoid delay in despatch we will charge the cost of delivery to your account up to a maximum of £20.00 without contacting you first. If the postage and packing charge is higher than £20.00 we will contact you by e mail for your authorisation before adding the charge to your account. If you consider the charge too expensive you may completely cancel the orderAs an example if we calculate a postage and packing charge to be £6.50, we will add this as an additional charge to your order via Protx when we ship your order. |
| Delivery Schedule Assuming the items ordered are in stock we will normally despatch your order to you within 2 to 3 working days, if there is going to be a delay with despatch in excess of 14 days we will attempt to contact you by e.mail. (Please note: This means that we normally despatch the order from the warehouse within 2 to 3 working days, the time in transit to your address is in addition to this time). Please note that Royal Mail First Class is not a 'time guaranteed service' and can take up to approx 14 days to arrive (although it is usually around 2 to 3 days from date of posting) So if buying for a gift please bear this in mindPLEASE NOTE......Due to very high demand certain popular items can sometimes be on longer delivery times dependant on time of year etc, if there is going to be an excessive delay we will keep you informed. We have extensive forward ordering of items we believe to be in high demand and always try and keep this delay to the minimum. |
| Back Orders Should any item not be available at the time of despatch we will ship all items available at that time. Any items not actually shipped will be refunded. Please re-order items not in stock, we do not hold personal details to enable back ordering |
| Tax Charges For orders made from the UK or the European Union, 17.5% VAT is included. All other orders are VAT free and you should click the exempt button to deduct the VAT. (You will be responsible for any duties or taxes that may be due in your country of import).We cannot deliver VAT free to UK or EU addresses. If you check the box to exclude VAT on an order destined for delivery to an EU address (whether in error or deliberately) we will charge the VAT element to your account before despatch |
| Credit Card Security All online payments are processed securely by Protx |
| Guarantee All of our products are covered by the standard manufacturers guarantee which will depend on the product concerned. In addition, for your peace of mind, we will offer you our Kiteworld Peace of Mind Warranty, whereby if you return the product to us in an unopened original condition with all original packaging within 7 working days of the receipt of your order, we will refund the cost of the goods to your account LESS any carriage charges relating to delivery to you or return to us. Please contact us either by e mail or phone/fax PRIOR to despatching goods back to usThis does not effect your statutory rights.All Product Guarantees are valid for UK sales only.IMPORTANT: Kites and Flying lines are breakable and we will not exchange or refund on kites or line that in our opinion have been missused or suffered accidental damage, e.g the kite has been flown in winds in excess of its designed maximum, or the kite has been crashed. Remember we have all at some time crashed kites and broken components, but in the majority of cases its simple and inexpensive to repair the damage and fly again. Please check weather forecasts before going out to fly. |
| Reaching Us If you need to reach us the best method of contact is by email on sales@kiteworld.co.uk, The opening hours of our High Street shop are variable so please always check in advance of visiting the store |
| Privacy Policy Kiteworld will not disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item. |
| Returns Policy Kiteworld must be notified of all returns before despatch is made. Please note that it is your responsibility to ensure that goods are insured against loss or damage in transit therefore we strongly recommend only sending returns using a trackable service such as recorded mail.Refunds/exchanges can only be made if the goods are returned in an 'as supplied' new and unused condition.This does not affect your statutory rights |
| Remittance Terms Payment is required in full before despatch of goods from our warehouse, Protx will take your payment at the time you place the order if paying by debit or credit card. If payment is made by cheque, despatch will follow clearance of your cheque by our bank. All cheques should be payable to FNK Limited |
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